Payment Policy

Last Updated: October 29, 2026

This Payment Policy explains the payment terms that apply when you purchase products from Rillhaven.

Rillhaven is operated by HAIRCARE GLOBAL BUSINESS CO., LIMITED.

By placing an order through our website, you agree to the payment terms described below.

1. Accepted Payment Methods

We accept the payment methods displayed and available to you during checkout.

Available payment methods may vary depending on factors such as your location, device, currency, order value, and the payment services available at the time of purchase.

Only payment methods actually displayed during checkout are available for your order.

We may add, remove, or change available payment methods from time to time.

2. Payment Information Before Purchase

Before you submit your order, you will have an opportunity to review the applicable order information, including:

• Products selected;

• Product quantities;

• Product prices;

• Applicable discounts or promotions;

• Shipping charges, if any;

• Applicable taxes, where collected;

• Other applicable charges, if any; and

• The total amount payable for your order.

We do not intend to charge fees that have not been disclosed to you before you complete your purchase.

Please review your order carefully before submitting payment.

3. Payment Authorization

By submitting an order, you represent that:

• The payment information you provide is accurate and complete;

• You are authorized to use the selected payment method; and

• You authorize the applicable payment provider to charge the total amount displayed during checkout.

Submitting an order does not necessarily mean that payment has been successfully authorized or that the order has been accepted.

Your payment may be subject to authorization, verification, fraud-prevention screening, and other checks by us or our payment service providers.

4. Currency

Product prices and the applicable transaction currency will be displayed on our website or during checkout before you complete your purchase.

The currency available to you may vary depending on your location or the market settings applicable to your visit.

Please review the displayed currency and total amount carefully before completing your purchase.

If your payment method is denominated in a different currency from the transaction currency, your bank, card issuer, or payment provider may perform a currency conversion.

Any exchange rate, foreign transaction fee, conversion fee, or similar charge imposed by your bank or payment provider is determined by that third party and is outside our control.

5. Product Prices

We make reasonable efforts to display product prices accurately.

The price applicable to your order will be the price displayed during checkout before you submit your purchase, subject to applicable law.

Prices may change from time to time.

A price change will not normally affect an order that has already been accepted and paid for, except where there is an obvious pricing or technical error and applicable law permits correction.

6. Discounts and Promotions

From time to time, we may offer discounts, promotional pricing, coupon codes, or other promotional offers.

Any applicable conditions, limitations, expiration dates, minimum purchase requirements, eligible products, or other material terms will be disclosed with the relevant promotion where applicable.

Promotional offers:

• May be available for a limited period;

• May apply only to eligible products or customers;

• May not be combinable with other offers unless stated otherwise; and

• May be changed or discontinued in accordance with the applicable promotional terms and applicable law.

A discount or promotional price will be reflected during checkout when successfully applied.

7. Taxes, Duties, and Other Charges

Applicable taxes collected by us, if any, will be displayed during checkout where required.

For international orders, import duties, customs fees, taxes, or other charges may be imposed by the destination country or local authorities.

Where these charges are not collected during checkout, they may be payable separately by the recipient, subject to applicable law.

For additional information regarding international shipments, please review our Shipping & Delivery Policy.

8. Third-Party Payment Processing

Payments may be processed by third-party payment service providers.

When you make a payment, certain payment and transaction information may be provided directly to the applicable payment provider to authorize, process, secure, and manage the transaction.

The payment provider's own terms, privacy policy, security procedures, and other applicable policies may also apply to your transaction.

For security reasons, please do not send your full credit or debit card number, card security code, password, or other sensitive payment credentials to us by email.

9. Payment Security

We use established third-party payment service providers to process transactions.

We and our service providers may use reasonable security and fraud-prevention measures designed to protect transactions and reduce unauthorized payment activity.

However, no electronic payment system or Internet transmission method can be guaranteed to be completely secure.

You are responsible for maintaining the security of your payment accounts, devices, passwords, and other credentials under your control.

10. Failed or Declined Payments

A payment may be declined or fail for reasons including:

• Insufficient funds;

• Incorrect payment information;

• An expired payment method;

• Payment provider restrictions;

• Bank or card issuer security checks;

• Fraud-prevention screening;

• Transaction limits; or

• Technical issues.

If your payment is declined, we recommend checking your payment information or contacting your bank, card issuer, or payment provider.

An order may not be processed until payment has been successfully authorized where payment is required at the time of purchase.

11. Fraud Prevention and Verification

To protect our customers and business, orders may be subject to fraud-prevention and payment verification procedures.

In certain circumstances, we may request reasonable additional information to verify an order or payment.

We reserve the right, subject to applicable law, to decline or cancel an order where we reasonably suspect:

• Unauthorized payment activity;

• Fraud;

• Abuse;

• Incorrect or unverifiable payment information; or

• Other unlawful or suspicious activity.

If an order is cancelled after payment has been successfully collected, an applicable refund will be issued in accordance with this Payment Policy and our Return & Refund Policy.

12. Order Confirmation

After you place an order, you should receive an order confirmation using the contact information provided during checkout.

An order confirmation acknowledges that we have received your order.

If we are unable to accept or fulfill an order after payment has been authorized or collected, we will provide an appropriate resolution, which may include cancelling the order and issuing a refund.

13. One-Time Purchases and Recurring Charges

Unless a product or service is clearly identified as a subscription, recurring purchase, or other recurring billing arrangement before checkout, purchases made through Rillhaven are processed as one-time transactions.

We will not intentionally enroll you in a recurring payment arrangement without clearly disclosing the applicable recurring billing terms and obtaining any consent required by applicable law before purchase.

If we offer subscription or recurring-payment products in the future, the applicable billing frequency, amount, renewal terms, cancellation terms, and other material conditions will be disclosed before you agree to the recurring purchase.

14. No Unauthorized Charges

We do not intend to charge customers for products, subscriptions, or services that they did not knowingly order or authorize.

The total amount applicable to your order will be displayed during checkout before you submit payment.

If you believe you have been charged incorrectly or without authorization, please contact us promptly at:

support@rillhaven.com

Please include your order number and relevant transaction information, but do not send your full payment card number or security code by email.

15. Duplicate Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions is a temporary authorization or pending charge.

Temporary authorization holds may appear separately and may be released automatically by your bank or payment provider.

If you believe an actual duplicate charge has occurred, contact us at:

support@rillhaven.com

Please provide your order number and sufficient information for us to review the transaction.

16. Refunds

Eligible refunds will generally be issued to the original payment method used for the purchase, unless another method is required by applicable law or agreed with you.

After an eligible refund has been approved and processed by us, please allow approximately 5–10 business days for the refund to appear on your account.

Actual posting times depend on your bank, card issuer, or payment provider and may be outside our control.

For complete information about return eligibility, damaged or incorrect products, return shipping, and refunds, please review our Return & Refund Policy.

17. Order Cancellations

If you need to cancel an order, please contact us at:

support@rillhaven.com

Please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your cancellation request.

However, once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.

If an order has already shipped, our Return & Refund Policy may apply.

If an order is successfully cancelled after payment has been collected, an applicable refund will be issued to the original payment method.

18. Pricing or Technical Errors

Although we make reasonable efforts to provide accurate pricing and product information, technical, typographical, or system errors may occasionally occur.

If we identify an obvious pricing or payment error before an order is fulfilled, we may contact you to explain the issue and provide available options, subject to applicable law.

Where permitted by law, this may include:

• Correcting the error before purchase;

• Giving you the opportunity to confirm the order at the correct price; or

• Cancelling the affected order and issuing a refund if payment has already been collected.

We will not intentionally use pricing errors or misleading price displays to induce purchases.

19. Payment Disputes

If you believe there is a problem with a charge or payment associated with your Rillhaven order, please contact us at:

support@rillhaven.com

We will make reasonable efforts to review and resolve legitimate payment issues.

Nothing in this section limits any rights you may have through your bank, card issuer, payment provider, or applicable consumer protection law.

20. Consumer Rights

Nothing in this Payment Policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.

Where applicable law provides you with rights that are more favorable than the terms described in this Payment Policy, those legal rights will apply.

21. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in:

• Available payment methods;

• Payment providers;

• Checkout functionality;

• Business operations; or

• Applicable legal requirements.

When this policy is updated, we will revise the “Last Updated” date at the top of this page.

Changes will apply as permitted by applicable law.

22. Contact Us

If you have questions about payments, charges, refunds, or an existing order, please contact us:

Rillhaven

Operated by:
HAIRCARE GLOBAL BUSINESS CO., LIMITED

Customer Support Email:
support@rillhaven.com

Registered Business Address:
ROOM S027, 2/F, THE CAPITAL
61–65 CHATHAM ROAD SOUTH
TSIM SHA TSUI
HONG KONG